I need to make a call. Now…
Public telephones can be found on the 2nd floor near the car park entrance/exit.

I really do need to…erm…ahem…you know…
Toilets are situated on the 2nd floor and clearly signed and there’s also a loo with wheelchair access. And, recently, they have been completely refurbished from top to...err...bottom. Restaurant guests will also find toilets in those establishments too.

And I think my baby just has…erm…ahem…you know…
There are baby changing facilities in both the men's and women's toilets. (Pedants please note: You can’t actually swap your sprog but at least the one you have will smell a bit nicer.)

Do you think I look particularly gorgeous today?
Now you mention it! We have two photo booths situated on the 1st floor, next to T Mobile, opposite HMV and Books etc.

Where can I get some cash out?
Halifax Bank and Marks and Spencer ATM dispensing oodles of crisp sterling for all major Debit and Credit Cards – both located on the Ground Floor.

What’s with the big blokes?
“Discretion” is the word but we consider your safety and comfort to be a top priority. The very latest hi-tech security systems have been installed to provide 24 hour CCTV surveillance and a team of Security professionals are on the malls to provide keep things running smoothly and to offer assistance if needs be.

What if I lose stuff?
Come to the Guest Reception Desk or contact us by email – we’ll do our very best.

…and if I need some extra help?
We have a free wheelchair facility for anybody who requires it. Just ask at the Guest Service desk or mail us and we’ll do the rest.

What if I have a question not covered here?
That’s easy, just call or mail us.